AI agents are trained digital assistants that answer questions, qualify leads, and book jobs 24/7 for you. Think of them like a receptionist that’s only able to follow the strict guidelines given to them.
Trades Online designs, trains, and deploys AI agents specifically for trades, engrained with your pricing, service areas, availability, and tone of voice.
Never miss an enquiry again, it can sometimes be easy to miss someone when you’re with a customer or out on a job. Your agent replies instantly, captures details, and nudges customers to book while you’re on the tools, or even after hours and weekends.
It also reduces phone time for your team by handling FAQs, simple quotes, and followups, while escalating complex jobs to a real person with full context.
We build agents that are safe, accurate, and conversion focused. No random answers, no dead ends. We maintain a knowledge base so the agent stays current as your services evolve and continually train it off of our own data.
Every conversation is tracked in your CRM with source, transcript, and outcome, giving you clear ROI and training data to keep improving results.
1) We connect it to your tools
We link a trusted AI to your CRM and calendar. That lets us send it your jobs, service areas, prices, and availability when needed without giving it direct access.
2) We teach it your business
We load your services, call out fees, postcodes and availability. We add your photos, guarantees, and reviews so it builds trust and always knows what to say next.
3) We train the tone
It learns your manner, phrases, and do/don’t list. The end result: friendly, straight, local. It talks like your team, not a robot.
4) It triggers actions in your CRM
Key phrases fire real tasks:
“Book for Tuesday 10am” → adds to calendar and sends a confirm.
“Needs engineer” → escalates to the right person with full details.
“Outside area” → saves as nurture (no time wasted).
5) We go live (and keep optimising)
It handles text, website chat, Facebook, Instagram, and WhatsApp. We watch the first week closely, fix gaps, and keep improving.
Answers fast 24/7. No more missed calls or late night messages.
Qualifies leads. Checks postcode, job type, urgency, budget before booking.
Books jobs. Checks availability before booking directly into your CRM & calendar and sends confirmations.
Hands off the tricky ones. Bigger jobs move to a human with full context attached.
Keeps customers informed. Sends ETAs, prep tips, and follow-ups.
Logs everything. Every chat, call, and booking is tracked so you can see what worked.
You won’t have to deal with them. Our agent screens by postcode, job type, budget, and urgency before anything gets through.
Junk is blocked, poor fits are auto tagged for nurture, and only qualified jobs hit your phone or diary. You set the questions and thresholds once, and we fine tune them. Keeping your team spending time on booked work, not window shoppers.
Yes. Here’s how we bake in control, accuracy, and privacy:
You approve the scripts and rules before go-live.
The agent won’t guess, it sticks to your facts and hands off to a real person if it’s unsure.
You can pause, edit, or update prices and areas anytime.
Data stays in your CRM; conversations are recorded and auditable.